Zappo’s Excels At Customer Service

The other night my husband ordered me a Lacoste polo shirt for Christmas, on Zappo’s. He was blown away by the customer service experience.

And apparently, he discovered something that the rest of the world has known for a long time: That Zappo’s has AMAZING customer service.  You all thought that Nordstrom was the stuff of magic?  Try Zappo’s.  In fact, click here to read an article about some of the Top 10 BEST Zappo’s customer service stories.

Not only does Zappo’s deserve kudos for their customer service, they also should win a prize for what happens when you call and are placed on hold.  You get a joke of the day.

My husband Bill was so impressed that he called me into his office to listen to the exchange.

Now, as a   Boston marketing content creator and a  Dedham marketing blogger, I am always thrilled to hear this kind of information.  I hate when I am put on hold by a business, and simply forced to listen to Muzak.  Zappo’s definitely goes the extra mile, and they also offered my husband FREE shipping. This is all smart marketing, and marketing that gets results.

What a pleasure!

What a novelty!

What a great way to buy for Christmas or any holiday!

I’m impressed – and the next time, especially, when I want a pair of shoes, you know where I’m going.

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