Smart Tourism Marketing: Taste The Cayman Islands

If you were traveling to Paris, wouldn’t you love it if the French Government Tourist Office sent you some coq au vin and a baguette?  Or maybe a Nutella croissant that is readily available as delicious street food? How about the makings for a café au lait?

Well, in a new and novel move, the Cayman Islands Department of Tourism is going to be sending travelers free meal kits so they can preview a taste of the islands typically known for offshore bank accounts. Since the Cayman Islands hope to reach many consumers who have never visited the destination, their first impressions will come through the meal kits and destination-infused recipes. As a travel marketing expert, a travel content provider, and a food marketing expert, I believe that this is an excellent example of smart tourism marketing. Foodies can rejoice!

Recently, the Cayman Islands Department of Tourism launched a partnership with a Los Angeles-based meal kit delivery company that is named Chef’d; under this unique partnership, U.S. travelers can order meal kits containing ingredients of Cayman Island recipes so that they can get an idea of the exciting cuisine that the island holds in store for them.

This is unprecedented and one of the first examples of a tourism board working with a meal delivery service as part of a marketing campaign. “Unless you try something, you don’t know how successful it’ll be,” said Rosa Harris, director of tourism for the Cayman Islands Department of Tourism. “We were more specifically concentrated on a luxury, millennial, young professional clientele who is cooking at home and open to different kinds of cuisines.”

Chef’d said its customer base favors women but ranges from ages 18 to 65 and older. Consumers don’t need a subscription or membership to order from Chef’d and can place a one-time order for a meal kit.

So how about some chocolate bread pudding? The tourism board worked with four Cayman Islands-based chefs to develop the five meal-kit recipes for selections such as pina colada chicken and other delicacies.  Chef’d sources all ingredients in the promotion in the United States and will ship the kits from either its headquarters in Los Angeles or from a shipping facility in Brooklyn, New York.

For a small island country in the western Caribbean, Cayman Islands boast more than 230 restaurants; they include Ripert’s Blue, which is the Caribbean’s only AAA Five-Diamond restaurant that is definitely worth the reservation.

“We’ve been promoting ourselves as a culinary capital of the Caribbean for quite some time,” said Harris. “Outside of other Caribbean destinations where you have a property that’s all-inclusive, our country offers the option of dining out and having a different kind of experience.”

But while the islands have earned awards and distinctions for its dining scene, it’s a huge challenge to translate that to meal kits thousands of miles away through packaging and shipping facilities before they reach consumers’ kitchens.  The meal kits take between 40 to 90 minutes to prepare and cook.

The Cayman Islands are trying to distinguish itself away from traditional kinds of marketing; with the meal kits, consumers can directly engage with island recipes from hundreds of miles away from the destination. Bon appetit!

Debbi K. Kickham is Chief Content Officer of Maxima Marketing, a boutique full-service marketing firm in Westwood, Mass., www.MarketingAuthor.com

 

 

 

 

Smart Travel Marketing: Set Sail With Ritz-Carlton Yachts

Like to stay at the Ritz?  Well, I’ve got news for you – the luxury hotel chain has just created its own line of yachts so that you can cruise in upscale style. As a travel marketing expert and a travel content creator, and Chief Content Officer of Maxima Marketing, I applaud this new venture!

The Ritz-Carlton Hotel Company, L.L.C., part of Marriott International, Inc. (NASDAQ: MAR), last week announced its entry into luxury yachting and cruises – bringing the award-winning luxury hotel brand’s service and timeless style to sea. Created by The Ritz-Carlton and maritime experts Douglas Prothero and Lars Clasen, in collaboration with funds managed by Oaktree Capital Management, L.P., The Ritz-Carlton will provide luxury hospitality service under a long-term operating agreement. Named The Ritz-Carlton Yacht Collection, this venture represents a unique foray into the cruise industry for a luxury hotel operator. The first of three lavish cruising yachts in this series is scheduled to take to sea in the fourth quarter of 2019, and distinguishes Marriott International as the only provider of luxury accommodations both on land and at sea. What a great way to go!

“The Ritz-Carlton Yacht Collection will have a distinctive personality and the vessels are sure to be true stand outs in some of the most glamorous ports around the world,” said Herve Humler, President and Chief Operating Officer of The Ritz-Carlton Hotel Company, L.L.C. “This unique combination of yachting and cruising will usher in a new way of luxury travel for guests seeking to discover the world in a relaxed, casually elegant and comfortable atmosphere with the highest level of personalized service.”

Itineraries are being developed with an intent to combine the lifestyle of The Ritz-Carlton’s five-star luxury properties and the casual freedom of a yachting vacation. Calling at intimate and signature destinations alike, voyages will range from seven to ten days. The first ship will cruise a wide variety of destinations depending on the season, including the Mediterranean, Northern Europe, the Caribbean and Latin America. Due to the intimate size of the vessel, the yacht will call at unique locations typically not accessible to large cruise ships, from Capri and Portofino to St. Barths and the old town of Cartagena. With a relaxed pace, that includes both overnight and daytime ports of call, guests will be offered a uniquely curated destination experience.

The specially designed small capacity vessel will measure 190-meters, accommodate up to 298 passengers, and feature 149 suites, each with its own private balcony. The yacht will also feature two 138 square-meter lavish duplex penthouse suites, with modern craftsmanship and interior finishes jointly designed by The Ritz-Carlton and leading cruise ship design firm, Tillberg Design of Sweden. The onboard experience will reflect the sublime comfort and unparalleled level of individualized guest service for which the iconic Ritz-Carlton brand is recognized; a first in the cruise industry.

“The Ritz-Carlton is known for its legendary service and high standards,” said Douglas Prothero Managing Director, The Ritz-Carlton Yacht Collection. “We are delighted to collaborate with The Ritz-Carlton as our hospitality operator in offering the most exclusive yachting experience to be found at sea in a venture that will give new meaning to curated luxury travel,” continued Lars Clasen, Managing Director, The Ritz-Carlton Yacht Collection.

Throughout the journey, guests will indulge in a cruising style that is unparalleled in the ultra-luxury cruise and private yachting sectors. The Ritz-Carlton yachts will feature a restaurant by Sven Elverfeld of Aqua, the three Michelin-starred restaurants at The Ritz-Carlton, Wolfsburg; a signature Ritz-Carlton Spa; and a Panorama Lounge and wine bar, offering a wide variety of onboard entertainment. Additionally, the yacht will offer one-of-a-kind curated destination journeys through collaborations with local chefs, musicians and artists, allowing guests to experience the locations in unique and experiential ways, both onboard and ashore.

Reservations will open in May 2018. The ships of The Ritz-Carlton Yacht Collection are also available for private charter. How about chartering it for your destination wedding on board?  That would be delightful!

For more information, please visit www.ritzcarlton.com/en/yachts. Bon Voyage!

 

Why Businesses Need a Presence on Social Media

Social Media Management in Westwood MAWhy Businesses Need a Presence on Social Media

Social media for businesses is a facet that is no longer optional. There are more than 3 Billion internet users and more than half of those users utilize social media in some form. Popular social media platforms have been a staple for some businesses providing beneficial information about how to reach their consumers.

Social media platforms can generate a large amount of data regarding your customers. The information provided on websites such as Twitter, Instagram, and Facebook generate who the consumers are, what they like, where they go (tagged locations), and how they feel about places, products, and ideas. Through engaging with your followers, you can obtain this information, which can assist in making strategic business decisions.

When you have a presence on social media, it can help to increase your brand awareness and gain loyalty from customers. You can connect with your audience socially and increase customer retention, which coincides with brand loyalty.

Being on social media, you can provide a great customer experience. Most consumers turn to social media nowadays for customer service.  If a customer tags your business in a post with a positive message, it is good to send a follow-up message in return. It shows the customer that you cared about their experience in the store. If a comment was less than satisfactory, address them immediately to try and resolve the problem without a future issue. Following up quickly in that situation also shows the customer again, that you cared about their experience in the store and want to improve their future trip.

Social media tracking is a good way to monitor the competition. You can obtain key information about your competitors, which can help you to make a better business move to stay ahead of them. By comparing your business and your competition, you can enhance your services, content, and how you are portrayed online.

Before the ages of social media, marketers were presented with the challenge of being sure their content reached their target demographic. With the numerous social platforms such as Twitter, Instagram, Facebook, and Snapchat, a business can share what they want. These sites allow for their messages to be sent quickly and much more easily. All of what you want your consumers or new demographic to see can be sent out through these platforms.

Maxima Marketing Social Media Management Agency in Westwood, MA

Being a local business can be busy at times and managing your social media like Facebook and Twitter can be time-consuming. That’s where we come in to assist your social media needs. Maxima Marketing offers social media management services for local businesses like restaurants, salons, medical practices or clothing boutiques. We can help you gain the followers and awareness your business requires to take it to the next level. Contact us today at (781) 407-9305 for a free consultation and we proudly serve businesses in Boston, Needham, Canton, Dedham, and other areas in Greater Westwood.

 

 

 

 

 

 

 

 

How to Use Location to Improve Your Business and Brand

Branding in Boston, Westwood MAHave you thought about how important location is to your business and brand? If you ask a real estate agent, he or she will tell you location is Number One in order for your business to be successful. The location you choose can help improve the quality of a customer’s experience with your brand and business.

In the 4Ps of marketing, a place is one of them and it’s no surprise to see business owners invest a significant amount of their budget in their locations. Small businesses like restaurants or a fine tile and stone remodeling business with a showroom often need to use their location to attract the impressions and awareness of customers.

In order to enhance the location branding of your business, here are some areas a business owner should focus on:

  1. Location of Business. Is it located on a quiet street or a busy avenue? Foot traffic is very important when you choose the location and it needs to support your business.
  2. Accessibility. Are you located on the first floor of a building without an elevator? If not, you may lose potential clients that could have brought you revenue.
  3. Placement of Products in Windows. It is important to attract the attention of people walking by your store. Make sure you put the most attention-grabbing products in the front window.
  4. Competitors in the Neighborhood. How many businesses are offering the same products or service in the same area? It is essential to know your competition and what is it that makes them do well.

Contact a Retail, Small Business Marketing, and Branding Expert in the Greater Boston Area Today.

If you need a retail, small business marketing, and branding specialist in the Greater Boston Area, contact Maxima Marketing today. We are a Westwood, MA-based marketing agency that creates and executes tailor-made marketing campaigns for your business in the Greater Boston area. Maxima Marketing has helped many businesses in the past in terms of using their location as a branding tool. Other unique services offered are creative marketing strategies, slogan creation, public relations, food marketing, retail marketing, and many other marketing services. We are proud to serve the Greater Boston area including Boston, Newton, Needham, Dedham, Westwood, Canton, MA.

 

Smart Marketing: Stop&Shop And Free Fruit For Kids

Anyone who knows me knows that I am 61 years old and a size 4.  I work hard to stay slim, exercise constantly, and I’m hungry a lot.  But I refuse to eat junk, and I do eat a great deal of fruit, especially smoothies made with almond milk and fruit. Fruit is great – fruit is your friend, people – and there are no points on it in the Weight Watchers Program.  Oprah loves to eat fruit and stated in a recent issue of her magazine that she eats fruit for dessert every night. Fruit is a sweet snack and great for weight control and pure health and filled with vitamins, fiber, and nutrients.

That’s why I was THRILLED to walk into Stop&Shop last week, and to see a display offering FREE fruit as a snack to kids 10 years old and under! What a GREAT idea.  Stop&Shop deserves some kind of award for not only providing something of value that is free to customers but for offering a healthy healthy healthy snack for children.  Off the record, the store manager told me that this campaign has been well-received, and I understand why. It’s a real public service and a great example of smart marketing. As an author of a bestselling marketing book, and a digital marketing content provider, I’m really impressed.

I constantly see that Stop&Shop goes the extra mile – not only are they promoting free fruit, but they also publish a great magazine filled with healthy food ideas.  I love to read it every month and it’s so well-done.  Foodies, you will love it. Another great example of smart grocery marketing.

Stop&Shop also has other things in its repertoire that I love. Its cherry Clear Splash water brand is my favorite thing in the world to drink, and word is, it’s a bestselling flavor.  Yes, it’s made with aspartame, but I can’t stop drinking it, it is so delicious.  (In fact, I am drinking some right now).  I buy tons of it when it’s on sale, then get rainchecks so that I can buy it later. Their raincheck policy is superb – they never expire. As a food marketing expert and a healthy consumer, I can tell you personally and professionally – visit Stop&Shop!

Debbi Kickham is a former Editor of Robb Report Magazine and a Westwood, Mass-based marketing consultant who loves to write about food, beauty, health, spas, and staying young and slim, especially when you travel.  Contact her at www.MarketingAuthor.com and www.GorgeousGlobetrotter.com. Contact Maxima Marketing at (781)-407-9305 for more marketing tips and get a free initial consultation for your business in the Greater Boston area. We offer creative marketing strategies, public relations, branding, slogan creation, spokesperson, travel writing and other marketing services.

 

 

Happy New Year – and Happy Easter

I want to wish all of my friends, family and colleagues, and very Happy New Year.

But I better wish you a Happy Easter too.  I was just in a big box store, and here, just two days after Christmas, they had put out the Easter Peeps and Easter eggs. Right next to the Valentine’s Day boxes of candy.  And it wasn’t even New Year’s Day yet.  It wasn’t even 2017.

Now, as a Boston and Dedham marketing consultant, I get it.  I understand retailing.  And as a former Editor of Robb Report Magazine, and a  bestselling travel writer, I totally understand that there are six-month lead times in the worlds of media and merchandising.

Notwithstanding, for me, it upsets all my balance and harmony and zen, when after celebrating Christmas and gift-giving, stores are already confronting me with Easter and the Easter bunny just a few days after December 25th.  My husband Bill and I constantly lament the relentless merchandising of our society.  To buy, buy, buy.  That it’s never too early to “plant the seed” to get us to buy more, more, more and consume more, more, more. It’s irritating and annoying. I just hate this part of retail marketing.

But I’m waiting until April before I start making Easter baskets.

Zappo’s Excels At Customer Service

The other night my husband ordered me a Lacoste polo shirt for Christmas, on Zappo’s. He was blown away by the customer service experience.

And apparently, he discovered something that the rest of the world has known for a long time: That Zappo’s has AMAZING customer service.  You all thought that Nordstrom was the stuff of magic?  Try Zappo’s.  In fact, click here to read an article about some of the Top 10 BEST Zappo’s customer service stories.

Not only does Zappo’s deserve kudos for their customer service, they also should win a prize for what happens when you call and are placed on hold.  You get a joke of the day.

My husband Bill was so impressed that he called me into his office to listen to the exchange.

Now, as a   Boston marketing content creator and a  Dedham marketing blogger, I am always thrilled to hear this kind of information.  I hate when I am put on hold by a business, and simply forced to listen to Muzak.  Zappo’s definitely goes the extra mile, and they also offered my husband FREE shipping. This is all smart marketing, and marketing that gets results.

What a pleasure!

What a novelty!

What a great way to buy for Christmas or any holiday!

I’m impressed – and the next time, especially, when I want a pair of shoes, you know where I’m going.

AT&T’s new “It Can Wait” Safe-Driving Campaign Is Brilliant and Smart Marketing

I am aggressive in my life, when it comes to working towards success, for example. Maybe I should just say that I am assertive. But there is one place where I totally give that up and become defensive every day: in the car. That’s right – I drive defensively. I totally “watch out for the other guy” – which was a successful driver-safety civic–marketing campaign, when I grew up in the Sixties.

I don’t know about you, but I’m terrified of other drivers. Why? Because, chances are, someone behind the wheel – near to me and my car – is texting or Snapchatting while driving. It scares the bejesus out of me. Last night I drove three hours from Trumbull, Conn., to my home in the Boston area, and I worried the entire time that THE OTHER GUY was going to text and drive and swerve and crash into me on the Mass Pike. And then my life would be over.

That’s why I’m thrilled to know about – and participate in – AT&T’s excellent new marketing campaign called “It Can Wait.” See this link: https://www.itcanwait.com/home. This is one of the best driving safety marketing campaigns I have ever seen.
#itcanwait
This wonderful, smart, and important program encourages every driver to “take the pledge” and to vow and commit to never texting when they are in the driver’s seat. It makes IMPORTANT points – that it’s never OK to text while driving (or to do Snapchat), and that NO ONE’S LIFE is worth a text. If you kill someone as the result of looking at a text when you are driving – would that EVER be worth it? Take the AT&T simulated drive and you’ll be terrified into action. Even if you are in the car alone, you are not alone on the road. In my opinion, you should just TURN OFF the cellphone in the car, so you won’t even be tempted. Turn the phone on if you are lost, and need to pull over to get directions or to make a phone call. Or to tell someone you are late. In my humble opinion, I think even changing the channel on the radio is dangerous – that’s probably why my brand new Toyota Corolla has a radio-changer fitted into the steering wheel of my new car. One second, if you take your eyes off the road – and disaster can happen.

Please read this impressive blog post that my husband Bill wrote about this – the powerful video he embedded in his post is one of the best I have ever seen on this subject. My husband Bill is a Boston personal-injury attorney and he knows firsthand how incredibly dangerous it is to drive and text. http://www.bostonaccidentlawyerblog.com/2016/09/texting-driving-u-get-now.html
With a AT&T campaign like this, I’m proud to be an AT&T customer. I’m also a published author of a marketing book, (Off The Wall Marketing Ideas) and a marketing communications writer, (www.Marketinguthor.com) and a travel content creator, and I KNOW a great public-relations campaign when I see one. I am also a former Editor of Robb Report Magazine, where I wrote mountains of articles about luxury cars. Congratulations to AT&T. Now let’s all get onboard, in the car, and do the right thing. For everyone.

Nars Orgasm Blush Debuts New Marketing Program

If you’re a beauty enthusiast, no doubt you know that there are some incredible icons in the beauty industry. Cetaphil cleanser. L’Oreal Elnett hairspray. Rosebud salve for your lips.
And the king of all beauty icons is probably Nars Orgasm blush for your cheeks. This special $30 product has a cult following, and has been in the beauty Hall of Fame for years. It’s a pinky-peach, and it looks incredibly natural on your skin.
This month, I noticed that Nars was marketing its sensational blush in a new way. In this month’s Vogue Magazine was a huge pink insert that actually contained samples of the Orgasm blush! It was beauty heaven! I’ve been around the beauty block for the past 30 years, and this was the first time I’ve seen a blush sample in magazine. Kudos to Nars – this is smart marketing and smart beauty marketing.
They also have a new social media campaign: Go Ahead, blush and tell: #whatmakesyoublush. As a beauty marketing consultant, I love this idea and am sure it is going to be a huge success. I also really like Nars’ message in the big pink insert: “There’s no faking the award-winning afterglow. Experience it to believe it.”
Of course, even the name of the product is smart beauty marketing. It offers that lovely flush you have after making love. Way to go, Nars!
For all my Gorgeous Globetrotter friends out there – make sure to include this wonderful little cult compact in your travel carry-on!

Azamara Club Cruises: Smart Marketing

In my many years as a professional marketing expert, brand ambassador, and travel content provider, I’ve seen lots of examples of bad marketing. You can read about some of them on my MarketingAuthor.com blog. The Heart Attack Café in Las Vegas is just one example that comes to mind. Who in their right mind wants to frequent a restaurant that just might make you die?
But I digress.
I just love smart marketing. Marketing that puts a tiger in your tank, makes you admire its creativity, and inspires you to check out what the brand is all about. That’s why Azamara Club Cruises is a winner.
For one thing, what sets Azamara Club Cruises apart is that its ships spend more time in port – unlike the large, mass-market ships out there. There are none of the typical 3PM afternoon departures. Instead, what you get are days AND nights in port, so that you can, for example, go out to dinner, do something fun, or attend an “AzaMazing” complimentary evening. When we were just in Malta, for example, we attended an extraordinary concert by a choir, in the town’s main cathedral. It was awe-inspiring – and complimentary to all cruise guests. All of these things set Azamara Club Cruises apart. The small size of its ships also allows for frequent, easy access to towns, and docking at the piers – instead of having to take in the tender. Furthermore, why take a shuttle bus into town if you don’t have to?
And, in another example of great marketing, have you ever wondered where the name “Azamara” comes from? Azamara is a coined term derived from the Romance languages. This includes the more obvious links to blue (az) and the sea (mar). The name was also inspired by a star, Acamar. In classical times, the star Acamar was the most southerly bright star that could be seen from the latitude of Greece. Azamara, the brand, thinks of itself as a star on the blue sea. In their marketing materials, Azamara says, “We love the flowing name that conjures up imagery of magnificent journeys around the world.”
This is not just smart marketing; it’s brilliant marketing.